Fresh Online Casino Privacy Policy

Welcome to Fresh Online Casino. We are committed to protecting your privacy and handling your personal data responsibly whenever you play at Fresh Casino or access our platform through the Fresh Casino mobile app. This Privacy Policy explains how we collect, use, store and share your information when you use our services, complete a fresh casino login, claim a fresh casino bonus, or verify your account for withdrawals at official Fresh Casino.

Who We Are

Fresh Casino is operated by GALAKTIKA N.V., registered at Scharlooweg 39, Willemstad, Curaçao (registration number 140803), and licensed by the Curaçao Gaming Authority. Payment processing on Fresh Casino is handled by Unionstar Limited, a subsidiary of GALAKTIKA N.V. registered in Cyprus. When you register with casino fresh, you agree that we act as the controller of your personal data, while Unionstar Limited processes your payment information on our behalf.

Information We Collect

We collect several categories of information when you use Fresh Casino, including through fresh casino mobile apps and our desktop platform:

• Registration details such as your name, date of birth, address, email and phone number provided during account creation and fresh casino login;
• Financial information, including payment method details, deposit and withdrawal history, and card or e-wallet identifiers used for one-click payments;
• Identity verification documents, such as passports, utility bills and proof of funds, requested for compliance with anti-money-laundering rules;
• Gameplay data, including bets placed, games played, session duration and use of any fresh casino bonus code or promo code fresh casino;
• Technical data such as IP address, device type, browser and geolocation, used to confirm eligibility and prevent access from restricted territories;
• Communications with our support team via live chat, email, Telegram, WhatsApp or social media.

How We Use Your Information

We use the data we collect to open and manage your account, process deposits and withdrawals, and authenticate every fresh casino login. Our systems use this information to apply the correct loyalty status under our FreshCoins programme, calculate your withdrawal limits, and deliver relevant promotions, such as an activation code fresh casino or seasonal fresh casino free spins offers. We also use your data to detect fraud, enforce our wagering rules, prevent underage or multiple accounts, and comply with our licensing obligations under Curaçao law. Where you have given consent, we may send you marketing communications about a new fresh casino no deposit bonus code or other bonus code fresh casino offers; you can opt out of these messages at any time.

Cookies and Similar Technologies

We use cookies and similar tracking technologies to remember your preferences, keep you logged in between sessions, and analyse how you interact with Fresh Casino. Cookies also help us tailor promotions, including a fresh casino no deposit bonus, to your play style. Further detail on the categories of cookies we use and how to manage them is available in our separate Cookie Policy.

How We Share Your Information

We do not sell your personal data. We may share it with:

• Unionstar Limited and other regulated payment providers, to process your deposits and withdrawals;
• Software and game providers such as Pragmatic Play, Evolution, Microgaming, Playtech and other studios featured at Fresh Casino, solely to deliver gameplay and calculate results;
• Regulatory bodies, including the Curaçao Gaming Authority, where required by our licence;
• Law enforcement or courts, where we are legally obliged to disclose information;
• Third-party identity verification and fraud-prevention services engaged to confirm your documents and source of funds.

Identity Verification and Compliance Checks

To protect our platform and comply with anti-money-laundering regulations, we may request identity documents once your withdrawal reaches 1,875 C$ or more, once your total deposits exceed 3,000 C$, or once they exceed 15,000 C$, at which point we may also ask for confirmation of your source of funds. We ask that you submit any requested documents within 10 days; failure to respond, or our inability to contact you within 10 days of a withdrawal request, may result in your account being blocked or permanently suspended. We rely on this verification to release payouts safely and to prevent access from restricted countries and territories where our services cannot be legally offered.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterwards to meet our legal, accounting and regulatory obligations, including anti-fraud and licensing requirements. Once retention is no longer necessary, we securely delete or anonymise your information.

How We Protect Your Data

We apply industry-standard technical and organisational measures, including encryption, restricted internal access and secure servers, to protect the personal and financial data you share with us. Payment details processed through Unionstar Limited are handled under recognised security standards. While we take every reasonable step to safeguard your data, no online system is completely immune to risk, and we encourage you to use a strong password and keep your fresh casino login details confidential.

Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you;
• Request correction of inaccurate or incomplete information;
• Request deletion of your data, subject to our legal retention obligations;
• Object to or restrict certain processing activities;
• Withdraw consent to marketing communications at any time;
• Request a copy of your data in a portable format.

To exercise any of these rights, please contact our support team using the details below.

International Data Transfers

Because our operator, payment processor and service providers are located in different jurisdictions, your data may be transferred and processed outside your country of residence. We take appropriate steps to ensure that any such transfer maintains a comparable level of protection to that described in this policy.

Age Restriction

Our services are intended solely for individuals who are at least 18 years old or the legal age of majority in their jurisdiction. We do not knowingly collect personal data from minors, and any account found to belong to an underage individual will be closed immediately.

Restricted Territories

Fresh Casino does not accept registrations, deposits or real-money bets from a number of restricted countries and territories. Providing misleading location or identity details to circumvent these restrictions will void all associated deposits and withdrawals and may result in permanent account closure.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or licensing conditions. We will publish any updated version on this page, and your continued use of Fresh Casino after such changes constitutes acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy, how we handle your data, or need help with a fresh casino login, verification, or a bonus code fresh casino, please reach out to our support team through live chat, available 24/7, or email us at help-fresh@support.win or support@fresh.casino. We are also reachable via Telegram, WhatsApp, Instagram and X.